Coordinate So People Don't Fall Through the Cracks
Indianapolis has 30+ homeless service organizations doing important work. When law enforcement and service providers can see each other's efforts, outcomes improve for everyone. OutreachLink makes that collaboration possible.
Built for law enforcement · 42 CFR Part 2 Compliant · NIST 800-63B · Immutable Audit Logs
Collaboration Produces Better Outcomes
Indianapolis has 30+ homeless service organizations doing important work alongside law enforcement. When those efforts are coordinated through a shared system, everyone gets more out of the work they're already doing.
- Shared contact history means smarter outreach. When officers and service providers can see prior engagements, they can pick up where someone left off instead of starting from scratch.
- Service continuity across agencies. A shared case record means the next provider knows what's been tried, what worked, and what the person needs next.
- Referrals that close the loop. When a referral is made, both sides know its status — so nothing gets lost between agencies.
- Resources go further. Coordinated efforts reduce duplication and let every agency focus energy where it hasn't already been applied.
- Built-in grant compliance documentation. HUD and SAMHSA grants require coordinated service records. OutreachLink generates that documentation automatically.
What Coordinated Outreach Actually Looks Like
Officer finds a person on the street. Here's what happens next, with and without OutreachLink.
Officer encounters an individual
Pulls up OutreachLink on their phone. Searches by name, physical description, or location. Finds the person's existing case — if one exists.
See the full service history
"This individual was engaged by St. Mary's Shelter on Feb 12th. They have an active housing case with Catholic Charities. Last contact was 3 weeks ago." The officer knows in 30 seconds what used to take three phone calls.
Route to the right resource
When an officer identifies someone who needs services, they flag the individual for a referral directly in OutreachLink. The referral is automatically routed to the outreach coordinator, who reviews the case history and assigns the most appropriate service provider for the situation.
Log the contact. Close the loop.
Officer logs the encounter. It's visible to every authorized agency — shelter, case manager, outreach coordinator. One case. Multiple agencies. Coordinated.
Built for Every Role in the Coordination Chain
OutreachLink is used by law enforcement, civilian coordinators, shelter directors, and case managers — each seeing only the data their role requires.
Logs encounters, flags individuals for referral, views service history (coordination layer only). No access to health or treatment records.
Receives referrals, logs service contacts, records housing outcomes and health notes. Civilian data is partitioned from LE visibility by 42 CFR Part 2.
Triages referrals, manages volunteer assignments, tracks outcomes across organizations. Can route referrals to Hope House, Wheeler Mission, or any enrolled service provider.
Full dashboard visibility across zones, all referral statuses, user management, and audit log access. Sees coordination outcomes — never civilian health data.
Built for the Actual Workflow
Geographic Auto-Routing
System identifies enrolled service providers in the officer's zone and routes referrals to the right type of resource based on what the individual needs.
Case Continuity Tracking
Every contact, every referral, every service provided builds a longitudinal case history. No more starting over at every encounter.
42 CFR Part 2 Data Wall
Law enforcement and civilian service providers have different data access levels by architectural design. Sensitive service data never crosses to LE systems. Required for HIPAA-adjacent compliance.
Grant Compliance Reporting
HUD, SAMHSA, and city grant reporting require documented coordinated service delivery. One click generates audit-ready reports from your actual case data.
Multi-Agency Visibility
LE, civilian coordinators, volunteers, and supervisors all see the coordinated case view — with role-appropriate data access. Nobody flies blind.
Immutable Audit Trail
Every interaction logged. Who contacted whom, when, what was offered, what was accepted. Non-repudiation by design — required for grant accountability.
Built for the Data Sensitivity of This Work
Homeless outreach coordination involves sensitive health and service data that cannot be shared with law enforcement. OutreachLink was designed from the ground up to enforce this wall.
Let's Talk About Your Situation
OutreachLink pricing reflects the complexity of the deployment — number of agencies, user roles, geographic scope. We don't do one-size-fits-all.
Grant funding often covers the setup cost. SAMHSA's PATH program, HUD ESG, and local city homelessness grants frequently support coordination technology. We'll help you frame the procurement.
Schedule a Demo to Discuss PricingLive in 3 Weeks. Not 3 Months.
Standard deployment timeline for a mid-size department.
Tenant provisioning, zone boundaries configured, service providers enrolled. No IT infrastructure required — cloud-hosted.
Role-specific training for detectives, volunteers, coordinators, and command. 90-minute sessions, no technical prerequisites.
Live deployment with Matt available for the first week of real-world use. On-call support through initial operations cycle.
No IT infrastructure required. No integration work needed to get started. Runs in your browser.
Ready to Coordinate Your Outreach?
30 minutes. We'll walk through your specific agency configuration, answer compliance questions, and show you exactly how the system works in the field.