Common Questions from Procurement Teams
The questions below come directly from police commanders, IT directors, civilian coordinators, and procurement officers who've gone through the evaluation process. If your question isn't here, call or email — you'll get a straight answer.
OutreachLink is a web-based coordination platform that connects law enforcement officers with civilian service providers — shelters, case managers, outreach volunteers — to manage homeless outreach. Officers log encounters in the field; the system routes referrals to the right service provider based on geography, service type, and individual history. Multiple agencies see coordinated case notes without seeing each other's sensitive data.
UnitGear is a scan-based inventory tracking system for law enforcement tactical gear and equipment. Officers scan out gear at the start of a shift; the system tracks who has what, when it was issued, and when it expires or needs inspection. Supervisors get real-time inventory visibility; custodians get automated expiration alerts.
They are separate products with separate pricing. Some agencies use both; most start with the one that solves the most urgent problem. There is no requirement to buy both.
OutreachLink and UnitGear are designed to be out of CJIS scope by architectural choice. The system never stores Criminal Justice Information (CJI). The incident reference number field is a text label only — the system does not query, ingest, or store records from RMS or CAD systems. If your legal team needs written confirmation of this design decision, it's available on request.
OutreachLink's civilian service schema handles sensitive behavioral health and service data subject to 42 CFR Part 2 and HIPAA-adjacent requirements. A Business Associate Agreement (BAA) is available for agencies with formal HIPAA obligations. The system enforces a hard data wall between law enforcement and civilian health records at the database level, not just the UI.
Data is hosted on dedicated virtual private servers in the United States. Each agency tenant is isolated with separate database schemas. Data is encrypted at rest (AES-256) and in transit (TLS 1.2+). No data is stored in shared multi-tenant cloud databases.
On-premise deployment is available for agencies with specific data residency requirements. Standard deployment is cloud-hosted (SaaS) for simplicity and guaranteed uptime. Discuss your requirements during the demo — on-premise adds setup time and changes the support model.
Every contract includes a data portability guarantee: complete data export in standard formats (JSON/CSV) with 90 days notice, at no cost. This commitment is written into every agreement. Your data is not held captive.
Yes. Technical specifications, security questionnaires, compliance documentation, and reference letters are available for formal RFP processes. Response time for RFP documentation: 5 business days.
Yes. One-, two-, and three-year contract terms are available. Multi-year agreements include locked pricing for the contract term and priority support response times.
We are actively working toward cooperative purchasing agreement registration (NASPO ValuePoint and state-level cooperatives). Ask about current status during your demo.
OutreachLink is priced based on the number of participating agencies and geographic scope. Typical range: $10,000–$25,000 implementation and configuration, plus $500–$2,000/month per agency depending on size and features. Multi-agency deployments get volume pricing. The demo conversation will include a specific estimate for your situation.
Standard deployment: 3 weeks. Week 1: tenant setup and configuration. Week 2: user training (role-specific 90-minute sessions). Week 3: go-live with active support. No IT infrastructure required — runs in your browser.
Role-specific training sessions run approximately 90 minutes each. We train detectives, volunteers, coordinators, and command separately so each group sees only the workflows relevant to them. Sessions are conducted via video call or in-person (Indianapolis metro area). No technical prerequisites for users.
No integration is required to start. OutreachLink uses a text reference field for incident numbers — your officers type the RMS number manually. This keeps the system outside CJIS scope and eliminates complex IT integration work. If your agency later wants API integration for specific workflows, that's a separate discussion.
Have a Question Not Answered Here?
Call or email directly. You'll get an honest answer from the developer — not a legal disclaimer or a support ticket queue.
Or email: matthew@mshorestech.com